Shipping & returns
At the moment Soak only delivers in Belgium and free of charge when you spend €55 or more. If you prefer to purchase a smaller quantity, I charge a small shipping cost of €4. For the dispatch of the bath bombs, I work together with Bpost, which will deliver your package on working days between 8 am and 5 pm. You can choose to have your package delivered to your home, work, a neighbor, etc. If you are not at home at the time of delivery, Bpost will put your package in a safe place that you specify or you can choose to pick up your package at the nearest collection point. After ordering you will also receive a track and trace code with which you can track your package.
Not completely satisfied with your package? What a pity, I try to find a good solution as soon as possible. You can cancel your order up to 14 days after receipt of your package and return it in its original condition. You must report the return via email firstname.lastname@example.org and you are free to use the model form below. When you return your package, I will withhold €4 during the refund of your order amount and you do not have to pay anything at the post office. All you then have to do is stick the return label on the delivery box and bring the delivery box to the nearest Bpost parcelshop. More information can be found in the general terms and conditions, but feel free to send me a message if you have any questions about sending and/or returning your package.
Model form for returns:
To Jozefien Marsboom with registered office at Wijnbergenstraat 104, B3010 Kessel-Lo,
- I/We (*) share (*) with you that I/we (*) recal our agreement concerning the purchase of the follwing goods/delivery of the following service (*)
- Ordered on (*)/Received on (*)
- Name /Names consumer(s)
- Address consumer(s)
- Signature of consumer(s) (Only when this form is turned in on paper)
(*) Scratch what is incorrect